INFLUENCE OF INTEGRATED LIBRARY MANAGEMENT SOFTWARE (ILMS) UTILIZATION ON SERVICE DELIVERY IN PUBLIC UNIVERSITY LIBRARIES IN KADUNA STATE, NIGERIA

Abstract

This study examined the influence of integrated library management software utilization for service
delivery by public university libraries in Kaduna state, Nigeria. Research questions were raised to
achieve the objectives of the study which was to discover the types and influence of Integrated
Library Management Software (ILMS) utilization for Service Delivery in University Libraries in
Kaduna State, Nigeria. The study was guided by three research questions and objectives.
Quantitative research methodology was adopted for this study using a cross-sectional survey
design. A total of one hundred and sixty-five (165) copies of questionnaire were administered to the
respondents, out of which one hundred and thirty-three (133) representing 81% were duly
completed, returned and used for this study. Data collected were analyzed using descriptive
statistic. The study found out that KOHA is the dominant library management software in use and
that the influence of Integrated Library Management Software utilization on service delivery was
low. The study concludes that the adoption and full utilization of all the modules of ILMS is
mandatory for university libraries if enhanced service delivery would be achieved. The study
therefore recommends that Managers and decision-makers of university libraries in Kaduna State
should prioritize the use of both open source and proprietary Integrated Library Management
Software for service delivery in all sections/units of their libraries by making a policy decision in
favour of it. Also, Software vendors should be committed to give technical support after the
installation of the software. This will ensure the continuity of the project. In addition to the above,
public university libraries in Kaduna State should engage the services of Information Technology
(IT) experts who will maintain and ensure the sustainability of the system for greater
influence/impact on library services.