EFFECT OF SELECTION PROCESS ON THE PERFORMANCE OFORGANIZATION IN NATIONAL BOARD FOR ARABIC AND ISLAMIC STUDIES(NBAIS) HEADQUARTERS, KADUNA

Abstract

Selection process is fundamental to improving organizational performance by ensuring that
qualified and competent employees are obtained. Despite this recognition, there is limited
empirical evidence on how recruitment practices influence performance in public educational
institutions, particularly those responsible for student examinations. This study examined the
effect of recruitment on organizational performance at the National Board for Arabic and
Islamic Studies (NBAIS) Headquarters, Kaduna. The study employed a mixed-method
approach involving both quantitative and qualitative techniques. Out of a population of 787
staff, teachers, students, and proprietors, a sample size of 263 was determined using Slovin’s
formula. Data were collected through questionnaires administered to 258 senior and junior
staff selected via simple random sampling, and semi-structured interviews with management
staff, students, teachers, and proprietors selected purposively. Data were analyzed using
descriptive statistics and thematic analysis. The findings revealed a positive relationship
between recruitment practices and organizational performance; however, the recruitment
process at NBAIS was found to be largely unfair and non-transparent. The study recommends
adopting a fair, transparent, and merit-based recruitment system that prioritizes competence,
experience, and qualifications to enhance organizational effectiveness.