ABU Journal, Department Of Public Administration
Volume No: 1|
Page No: 122
Title: APPLICATION OF INFORMATION AND COMMUNICATION TECHNOLOGIES (ICTS) IN THE CONDUCT OF GOVERNMENT BUSINESS IN NIGERIA: IMPLICATIONS FOR THE BUREAUCRACY
* MADUGU, DEPARTMENT OF PUBLIC ADMINISTRATION UNIVERSITY OF ABUJA, NIGERIA.
The expanding effect of information and communication technologies (ICTs) across all organizations and institutions gained currency during the 1980’s and 1990’s. At the turn of 21st century, the application of ICTs to facilitate interactions and transactions within citizens of the global community had become prevalent as a novel medium of communication. E-Governance is the application of Information and communication Technologies (ICTs) for delivering government Services, exchange of information, transactions, integration of various systems and services between Government-to-citizens (G2C), Government-to-Business (G2B), Government-to-Government (G2G) as well as processes and interactions within the entire government framework. Nigeria joined the global train of ICTs like most developing countries as a consumer of the technologies particularly in the areas of personal computers and digital electronics. It is against this background that this study is carried out to explore the application of ICTs in conducting government business; and to also examine the extent to which ICTs facilitate the delivery of public goods and services. The study is built on the Model of the IT Implementation Process while utilizing secondary sources of data collection and content analysis. It concludes that ICTs in government allow for greater public participation in governance as well as contribute toward efficient service delivery to the citizenry. Thus, it is recommended that Nigerian government should deploy more of ICTs tools and processes for efficient administration and enhanced service delivery. It is also recommended that ICTs application should be of national coverage which will bridge the gap created by digital divide.
It is evident that ICTs in government in the 21st century has become the theme of public administration, in that; it brings perpetual change to public organizations. ICTs, through the internet and web-based technologies has the capacity to enhance government-citizen and government-business relationships. The proliferation of internet- based technologies is a central functioning tool of organizations, opening up of government agencies to the public, who would be involved in decision making while accountability is enhanced.
This analysis has an implication for Nigerian bureaucracy particularly when the government is undertaking civil service reforms to increase efficiency of the public service delivery. As noted earlier, administrative capacity is a function of highly qualified civil service employees and effective utilisation of information technologies. In order to have an efficient and effective administrative system, Nigerian government needs to invest more in ICTs and to increase the number and quality of high-capacity employees who can use ICTs for a wide variety of administrative and professional tasks.
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